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Zoho Desk

Zoho Desk is Zoho's help-desk product: tickets, the contacts who raise them, the agents who work them, and the departments they route to.

Authentication

  • OAuth 2.0 (Web Server + PKCE)

Actions

Generic API request. Call any Zoho Desk API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path, query and body are yours to fill.

  • Add commentAdd a comment to a ticket (POST /tickets/{ticketId}/comments).
  • Create contactCreate a contact (POST /contacts).
  • Create ticketCreate a ticket (POST /tickets).
  • Delete ticketDestructiveDelete a ticket by id (DELETE /tickets/{ticketId}).
  • Get ticketRetrieve a single ticket by id (GET /tickets/{ticketId}?include=).
  • List agentsBrowse the agents (support staff) on the connected Zoho Desk portal - the discovery step for the assigneeId that Update ticket takes, and for checking who is available before routing work.
  • List contactsList contacts in the organization (GET /contacts?from=&limit=).
  • List departmentsList departments in the organization (GET /departments?isEnabled=).
  • List ticketsList tickets in the organization (GET /tickets?from=&limit=&status=&departmentId=).
  • Send replySend a reply on a ticket (POST /tickets/{ticketId}/sendReply).
  • Update ticketDestructiveUpdate a ticket's fields (PATCH /tickets/{ticketId}).

Triggers

  • Contact created (webhook)Starts the instant a contact is created in the connected Zoho Desk organization, delivered by a webhook instead of polling the contact list.
  • Customer messages on ticketsAnswers as an agent in Zoho Desk: when a customer writes on a ticket — by email, chat, social or web form — the agent posts a public reply on that ticket.
  • Incoming ticket message (webhook)Starts the instant a customer's message — an email, a chat or social reply, a web-form submission — is added to a ticket in the connected Zoho Desk organization, delivered by a webhook.
  • New contactStarts when a new contact is created in Zoho Desk.
  • New ticketStarts when a new ticket is created in Zoho Desk.
  • Ticket created (webhook)Starts the instant a ticket is created in the connected Zoho Desk organization, delivered by a webhook instead of polling the ticket list.

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