WhatsApp here is Meta's WhatsApp Business Cloud API — send session replies and pre-approved templates from a business phone number, manage those templates on the WhatsApp Business Account, and hear back when Meta reviews, rates or recategorizes them.
Authentication
- Access token + account ids
Actions
Generic API request. Call any WhatsApp API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path, query and body are yours to fill.
- Create templateSubmit a new message template to the connection's WhatsApp Business Account for Meta's review.
- Delete templateDestructiveDelete a message template from the connection's WhatsApp Business Account.
- Edit templateDestructiveChange an existing message template, which sends it back to Meta's review.
- Get templateRead one message template — one language of it — by its template id, including its review status, category and components.
- List template libraryBrowse Meta's Template Library of pre-written UTILITY and AUTHENTICATION templates, which are approved on creation.
- List templatesList the message templates on the connection's WhatsApp Business Account, one entry per template and language.
- Mark message as readMark a message the business number received as read, so the customer sees blue ticks on it and on every earlier message in the chat, and optionally show them a typing indicator.
- Send reactionReact to a message in a customer's chat with an emoji, or remove the business's reaction by sending an empty emoji.
- Send reply buttonsSend an interactive message with up to three reply buttons.
- Send template messageSend an approved WhatsApp message template via the Meta Cloud API — required outside the 24-hour customer-care window.
- Send text messageSend a WhatsApp free-form (session) text message via the Meta Cloud API.
- Subscribe app to account webhooksDestructiveSubscribe the Meta app behind the connection's access token to webhooks for the connection's WhatsApp Business Account.
Triggers
- Message receivedStarts when a customer sends a message to a business phone number — text, media, a location, a contact card, a reaction, or a tap on a reply button.
- Messages to the business numberAnswers as an agent on WhatsApp: when a customer messages the business phone number, the agent replies in that chat.
- Template category updatedStarts when Meta changes a message template's category, or gives 24 hours' notice that it is about to — for example reclassifying a UTILITY template as MARKETING, which changes what each send costs.
- Template quality updatedStarts when Meta changes a message template's quality rating — for example from GREEN to YELLOW after recipients block or report messages sent with it.
- Template status updatedStarts when Meta changes the review or lifecycle status of a message template on the WhatsApp Business Account — approved, rejected, paused, disabled, reinstated, archived, deleted and the other documented events.
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