rocketkind
Communication

WATI

WATI is a WhatsApp Business Solution Provider: a shared team inbox, a contact database and a campaign tool sitting on top of Meta's WhatsApp Business Platform, with its own REST API.

Authentication

  • API token

Actions

Generic API request. Call any WATI API endpoint on this connection, for the case where no shipped action covers it yet — including the older V1 endpoints under api/v1, which the shipped actions deliberately do not use. The connection supplies the tenant endpoint, the authentication and the egress route, so only the path, query and body…

  • Add contactCreate a contact in WATI from a WhatsApp number and a name, with any custom attributes the account uses.
  • Assign an operator to a conversationDestructiveHand a conversation to a named human agent in WATI's shared inbox, or back to the bot.
  • Get account credit balanceRead the connected WATI account's own conversation credit balance, in its billing currency, along with any trial credit and the free-conversation allowance still left.
  • Get contactRead one contact in full: name, WhatsApp number, opt-in and broadcast flags, teams, segments and every custom attribute on the record.
  • Get message historyRead the message history of one conversation, a page at a time.
  • Get message templateRead one WhatsApp message template in full: its approved body text, the parameters that body expects, its language, its approval status and Meta's current quality rating for it.
  • List channelsList the messaging channels this WATI account runs — each one a WhatsApp number or other channel the inbox is wired to.
  • List contactsList the contacts this WATI account holds, with their WhatsApp numbers, broadcast opt-in state, teams and custom attributes.
  • List message templatesList the WhatsApp message templates this WATI account holds, with each one's approval status, category, language and body text.
  • Send file to an open conversationSend a document, image, audio clip or video into a conversation that is already open, by handing WATI a URL it fetches for itself.
  • Send session messageSend a free-form text message into a conversation that is already open.
  • Send template messageSend one approved WhatsApp template to one or many recipients through WATI.
  • Update contact attributesDestructiveWrite custom attributes onto one or more existing contacts in a single call.
  • Update conversation statusDestructiveMove a conversation through WATI's inbox states, or block the contact.

Triggers

  • Message receivedStarts when a contact sends a message to the WATI number — text, media, a location, a button reply or a reaction.
  • Messages to the WATI numberAnswers as an agent on WhatsApp through WATI: when a contact sends the number a text message, the agent replies in that conversation.

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