rocketkind
ITSM

ServiceNow

ServiceNow is the ITSM platform large IT organisations run their incidents, problems and change requests on.

Authentication

  • Username / password

Actions

Generic API request. Call any ServiceNow API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path, query and body are yours to fill.

  • Create incidentCreate an incident (POST /table/incident).
  • Create recordCreate a record in a table (POST /table/{tableName}).
  • Delete recordDestructiveDelete a record by sysid (DELETE /table/{tableName}/{sysId}).
  • Get recordRead one record from any ServiceNow table by its sysid - the point read that follows List records or an event carrying a sysid.
  • Get record countCount rows in a table without fetching them - the cheap way to answer how many open incidents are there, or to decide whether a List records call is worth paging through.
  • List incidentsQuery the incident table specifically - the shortcut for the most common ServiceNow read, equivalent to List records with tableName incident.
  • List recordsQuery any ServiceNow table by name - the general-purpose read behind incidents, problems, change requests and sysuser alike.
  • List usersQuery the sysuser table - the shortcut for looking people up, equivalent to List records with tableName sysuser.
  • Update recordDestructiveChange fields on an existing record in any table, addressed by table name plus sysid.

Triggers

  • New or updated incidentStarts when an incident is created or updated in the ServiceNow incident table.
  • New or updated recordStarts when a record is created or changed in the given table of the connected ServiceNow instance.
  • New or updated userStarts when a user record is created or its details change in the connected ServiceNow instance.

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