rocketkind
Support

Re:amaze

Re:amaze is a help-desk and live-chat platform organized around a brand's inbox — conversations, contacts, channels and a help-site knowledge base.

Authentication

  • API key

Actions

Generic API request. Call any Re:amaze API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path, query and body are yours to fill.

  • Create messageAdd a message to a Re:amaze conversation (POST /conversations/{slug}/messages): a regular reply the customer receives on the conversation's channel when visibility is 0, or an internal note only staff see when it is 1.
  • List articlesList help-site articles on the Re:amaze brand with optional pagination (GET /articles).
  • List channelsList the communication channels on the Re:amaze brand - email, chat and social inboxes - to resolve a channel name to the id that conversation actions take.
  • List contactsList contacts (customers) on the Re:amaze brand with optional pagination (GET /contacts).
  • List conversationsList conversations on the Re:amaze brand with optional pagination (GET /conversations).

Triggers

  • Customer messageStarts when a customer writes a new message in any Re:amaze conversation, on any channel the brand receives.
  • Customer messages in conversationsAnswers as an agent in Re:amaze: when a customer writes in a conversation, the agent replies in that conversation on the channel it came in on.
  • New or updated conversationStarts when a conversation is created or updated in the connected Re:amaze account.

Product names, logos and brands are the property of their respective owners and are used here for identification only. Their use does not imply endorsement by, or affiliation with, those owners.