Pylon

Pylon is a B2B customer support platform — issues, customer accounts and the team members who work them.

Authentication

• API key

Actions

Generic API request. Call any Pylon API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path, query and body are yours to fill.

• Get accountRetrieve a single customer account by id (GET /accounts/{accountId}).
• List accountsList the customer accounts in the connected Pylon workspace, so a support issue can be attributed to the company that raised it.
• List issuesList the support issues in the connected Pylon workspace, for a triage queue or a backlog report.
• List usersList the team members in the connected Pylon workspace, so an issue can be assigned or a response attributed to a person.

Triggers

• New or updated issueStarts when a support issue is created or updated in Pylon, detected by polling the issues list.

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