Nicereply
Nicereply collects post-interaction customer satisfaction surveys — CSAT, NPS, CES — and the agents behind them.
Authentication
- API key
Actions
Generic API request. Call any Nicereply API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path and query are yours to fill.
- List ratingsList the individual customer-satisfaction ratings collected in the connected Nicereply account — the raw survey responses behind the aggregates.
- List scoresRead the aggregated satisfaction metrics for the connected Nicereply account, when the rolled-up number is wanted rather than the individual responses behind it.
- List usersList the agents and users in the connected Nicereply account, so a rating can be attributed to a person or a report scoped to one agent.
Triggers
- New or updated ratingStarts when a customer submits a new survey rating or an existing rating changes on the connected Nicereply account.
- New userStarts when a new agent, thing or action user is added to the connected Nicereply account.
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