LiveAgent

LiveAgent is a help desk platform — tickets, the agents who work them, and the departments they are routed through.

Authentication

• API key

Actions

Generic API request. Call any LiveAgent API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path, query and body are yours to fill.

• List agentsList help desk agents (GET /agents).
• List departmentsList help desk departments (GET /departments).
• List ticketsList help desk tickets (GET /tickets).

Triggers

• New or updated ticketStarts when a help desk ticket is created or its status or details change in LiveAgent.

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