Kayako

Kayako is help-desk software — support cases, the teams that work them, and the customers and agents behind them.

Authentication

• Email & password

Actions

Generic API request. Call any Kayako API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path, query and body are yours to fill.

• List casesList support cases (conversations) in the Kayako help desk, newest first.
• List teamsList the agent teams in the Kayako help desk.
• List usersList the users in the Kayako help desk — both customers and agents, distinguished by each row's role.

Triggers

• New or updated caseStarts when a support case is created or its subject, status, or state changes in Kayako.
• New userStarts when a new user (agent or customer) is created in the connected Kayako account, detected by polling the account's user list, which the API returns ordered by id descending.

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