rocketkind
Support

Help Scout

Help Scout is a shared-inbox help desk: customer conversations sit in mailboxes, agents answer in threads, and every correspondent has a customer record.

Authentication

  • Access token

Actions

Generic API request. Call any Help Scout API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path, query and body are yours to fill.

  • Create conversationCreate a conversation (POST /v2/conversations).
  • Create customerCreate a customer (POST /v2/customers).
  • Create threadAdd a thread to a conversation.
  • Get conversationRead one Help Scout conversation by its numeric id — the detail fetch behind the list view.
  • Get customerRead one Help Scout customer by their numeric id — the contact record that sits behind a conversation.
  • List conversation threadsList the threads on a conversation (GET /v2/conversations/{conversationId}/threads).
  • List conversationsList conversations (GET /v2/conversations).
  • List customersList customers (GET /v2/customers).
  • List mailboxesList the mailboxes (inboxes) the account can access (GET /v2/mailboxes).
  • List usersList the users (agents) on the account (GET /v2/users).
  • Update conversationDestructiveUpdate a conversation using a single JSON-Patch operation (PATCH /v2/conversations/{conversationId}).

Triggers

  • Customer messagesAnswers as an agent in Help Scout: when a customer opens a conversation or replies to one, the agent replies on that conversation.
  • New conversation replyStarts when a new thread (customer reply, staff reply, or note) is added to the chosen Help Scout conversation.
  • New or updated conversationStarts when a conversation is created or updated in the connected Help Scout mailbox.
  • New or updated conversation (webhook)Starts the moment a Help Scout conversation is created or changes status, tags, custom fields, assignment or mailbox, delivered by a webhook instead of polling for updates.
  • New or updated customerStarts when a customer profile is created or modified in the connected Help Scout account.
  • New or updated customer (webhook)Starts the moment a Help Scout customer is created or updated, delivered by a webhook instead of polling for updates.
  • New thread (webhook)Starts the moment a new reply or note is added to a Help Scout conversation, delivered by a webhook instead of polling threads for updates.

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