rocketkind
Support

Gorgias

Gorgias is a helpdesk for e-commerce support teams: customers write in, tickets collect the conversation, and agents reply.

Authentication

  • API key

Actions

Generic API request. Call any Gorgias API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path, query and body are yours to fill.

  • Create customerCreate a customer record in the Gorgias helpdesk — the person a ticket belongs to.
  • Create messageAppend a message to an existing Gorgias ticket — an agent's reply, or an inbound note recorded against the conversation.
  • Create ticketOpen a Gorgias support ticket together with its opening message, in one call.
  • Get customerRead one Gorgias customer by numeric id.
  • Get ticketRead one Gorgias ticket by numeric id.
  • List customersPage through the customers in the Gorgias account.
  • List messagesList messages on a ticket with cursor pagination (GET /tickets/{ticketId}/messages).
  • List ticketsPage through the tickets in the Gorgias account, in whatever order orderby asks for (e.g. createddatetime:desc for newest first).
  • List usersPage through the agent users of the Gorgias account — the staff who handle tickets, not the customers who raise them (those are gorgias:listcustomers).
  • Send replySend an agent's reply to the customer on a Gorgias ticket, delivered on the channel you name — an email, a chat message, an SMS, a social direct message.
  • Update ticketDestructiveChange a Gorgias ticket's status, its assignee, or both.

Triggers

  • Customer message received (webhook)Starts the instant a customer's message — an email, a chat, a social or SMS message — is added to a ticket in Gorgias, delivered by a webhook instead of polling.
  • Customer messages on ticketsAnswers as an agent in Gorgias: when a customer writes on a ticket — by email, chat, social or SMS — the agent replies to them on that ticket's channel.
  • New or updated customerStarts when a customer is created or updated in the connected Gorgias account.
  • New or updated ticketStarts when a support ticket is created or updated in Gorgias, detected by polling the most recently updated tickets.
  • New userStarts when a new agent user is added to the connected Gorgias account.

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