Gladly

Gladly is a customer service platform that keeps one continuous conversation per customer across channels.

Authentication

• API key

Actions

Generic API request. Call any Gladly API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path and query are yours to fill.

• Get agentRetrieve one Gladly agent by id, to read the support agent's name and email before assigning a conversation to them or attributing activity in a report.
• List agentsList the agents in the connected Gladly organization.
• List inboxesList the inboxes configured on the Gladly organization — the queues that incoming conversations land in.
• List topicsList the topics defined on the Gladly organization.

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