rocketkind
Communication

Genesys Cloud

Genesys Cloud is a contact-center platform — queues, agents and conversations across voice, chat, email and messaging.

Authentication

  • OAuth 2.0 (Client Credentials)

Actions

Generic API request. Call any Genesys Cloud API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path, query and body are yours to fill.

  • Get my organizationRetrieve the organization associated with the authorized token (GET /api/v2/organizations/me).
  • Get userRetrieve one Genesys Cloud user by id, to read the agent's profile, state and assigned queues before routing an interaction to them or reporting on them.
  • List queuesList routing queues in the organization with paging (GET /api/v2/routing/queues).
  • List usersList users in the organization with paging (GET /api/v2/users).

Triggers

  • New conversationStarts when a new interaction (call, chat, email or message) begins in the connected Genesys Cloud organization.

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