rocketkind
ITSM

Freshservice

Freshservice is an IT service desk: tickets raised by requesters, the agents who work them, and the assets those tickets are about.

Authentication

  • API key

Actions

Generic API request. Call any Freshservice API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path, query and body are yours to fill.

  • Add noteAdd a note to a ticket (POST /tickets/{id}/notes).
  • Create requesterCreate a new requester / end user (POST /requesters).
  • Create ticketCreate a new ticket (POST /tickets).
  • Delete ticketDestructiveDelete a ticket by id (DELETE /tickets/{id}).
  • Get ticketRetrieve a single ticket by id (GET /tickets/{id}).
  • List agentsList agents in the Freshservice account with optional pagination (GET /agents).
  • List assetsList assets (configuration items) with optional pagination (GET /assets).
  • List requestersList requesters (end users) with optional pagination (GET /requesters).
  • List ticketsList tickets with optional filtering and pagination (GET /tickets).
  • Update ticketDestructiveUpdate fields on an existing ticket (PUT /tickets/{id}).

Triggers

  • New or updated assetStarts when an asset (a tracked hardware or software item) is created or changed in Freshservice.
  • New or updated ticketStarts when a Freshservice ticket is created or updated.

Product names, logos and brands are the property of their respective owners and are used here for identification only. Their use does not imply endorsement by, or affiliation with, those owners.