Deskpro

Deskpro is a help desk — tickets, the agents who answer them, and the people (end-user contacts) who raise them.

Authentication

• API key

Actions

Generic API request. Call any Deskpro API endpoint on this connection, for the case where no shipped action covers it yet. The connection supplies the base URL, the authentication and the egress route, so only the path, query and body are yours to fill.

• List agentsList the help desk agents in Deskpro, to resolve the agent id a ticket is assigned to or to audit who can answer tickets.
• List peopleList the people (end-user contacts) known to Deskpro, to resolve the person id a ticket is raised for or to export the contact list.
• List ticketsList the help desk tickets in Deskpro, to find a ticket id for a follow-up action or to report on the current queue.

Triggers

• New ticketStarts when a new support ticket is created in the connected Deskpro helpdesk.

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